IP Call Center Systems/Solutions, Contact Center Solutions

Suitable for the use of all public and private institutions, Karel IP Call Center platform provides a flexible and cost effective call center solution that includes all required components to the businesses that aim at establishing a more effective communication with their customers and increasing the customer satisfaction.

This solution provides a more advantageous offer against similar systems in terms of total cost of ownership and return on investment. Operating on standard servers, fully software based IP technology is an investment that increases the productivity and income of your business both today and in the future with its convenient expansion capabilities, ability to connect to installed communication systems and CRM software, extensive reporting capabilities, advanced speech processing and IVR applications.

Karel IP Call Center can perform automatic calling of external lines (outbound calls) besides greeting the customers. Outbound calls can be used for purposes such as sales, task follow-up, customer satisfaction follow-up, informing customers, appointment follow-up, campaign organization, surveys, etc.

For businesses that do not use a CRM software yet and that require to manage their customer relations with a convenient and economical system, Karel IP Call Center provides a Mini CRM application itself. Mini CRM application allows recording of all contacts with customers to the corporate memory and provides the customers a rapid and consistent service experience.