Q1:Can I have a sample order for led
light?
A：Yes, we welcome sample order to test and check quality. Mixed
samples are acceptable
Q2:What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for
order quantity more than
Q3:How to place an
order?
A: Our production lead time is 25-45 days now from the date get
your payment for normal order and details have to be negotiated
before placing the
orders
Q4:How do you ship the goods and how long does it take to
arrive?
A: We usually ship by DHL, UPS,
FedEx or TNT. It usually takes 3-5 days to arrive.Airline and sea
shipping also
optional.
Q5:How
to proceed an order for led
light?
A：Firstly let us know your
requirements or
application.
Secondly We quote according to your
requirements or our suggestions. Thirdly customer confirms the
samples and places deposit for formal
order.
Fourthly We arrange the
production.
Q6:Is it OK to print my logo on led
light
product?
A:Yes. Please inform us formally
before our production and confirm the design firstly based on our
sample.
Q7:Do you offer guarantee for the
products?
A:Yes, we offer 2-5 years warranty
to our
products.
Q8:How to deal with the
faulty?
A:Firstly, Our products are produced
in strict quality control system and the defective rate will be
less than 0.2%.Secondly, during the guarantee period, we will send
new lights with new order for small quantity. For defective batch
products, we will repair them and resend them to you or we can
discuss the solution including re-call according to real
situation.
