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If you are representing someone that is trying to sell gold or platinum you should know the following: The Seller has contacted his Bank or Refinery to set up the sale and has been advised how much product they are holding in his name, how quickly they can move the product and what they will charge for their xxxxx will be in writing. When the product was deposited, there will be a receipts from the Bank or Refinery as to quality, quantity and ownership. If the product is in a vault there will be vault charge receipts available. Any time the Seller wants to sell, the Bank or Refinery to confirm the transaction to any potential Buyer without naming the Seller or disclosing any of his account information. A Mandate or Agent works for either the Buyer or the Seller. Any fees paid to them will be a separate agreement and not disclosed in the sale/purchase agreement. If they are listed as receiving fees on the transaction, they are probably self appointed (not by the Buyer or Seller). Fees to be protected are usually established by the Seller and will be covered in the original offer of sale (if the offer comes to you at a 7% gross, 6% net it means all brokers and intermediaries divide 1%). The offer (from the Seller or Mandate) should reflect the total transaction including quality, quantity, delivery to Buyers Bank, discount, and fees to be protected.  It should also state their ability to prove the transaction. An offer for some ridiculous amount of product should be thrown away.