Santana Casas De Alvenaria E Madeira

Our History Founded in June *8th of ***4, the SANTANA, initiated it€™s activities with the commitment of attending the clients with professional skills and a high quality service. For us, good service to the client is more than a goal, is the fulfillment of our ideal of different services with the seriousness demanded in a professional company. The SANTANA keeps in it€™s functioning board professionals with wide experience in designing and in the construction of pre-made houses, telling them apart due to it€™s technical quality and the boldness in our solutions. The satisfaction of our clients has been the reason of our great success in the construction business, which has contributed significantly in our sales growth. When entering in one of our € Show Rooms€ the client will be helped by high qualified professionals that will present the client the best solution to his project, where you may choose one of our projects, or if it best suits the client, receive all the help needed to create an exclusive personal project . MISSION: €Offer new constructive solutions, with high tech and total client€™s satisfaction, within the pre-established in the contract € VISION: € Allow people to save time, making the dream of having a refuge with promptness, comfort, tranquility and safety come true € VALUES: € Quality and continuous improvements of our services and products in order to keep our clients satisfaction ; € Commitment, valuing and involvement of Human Resources; € Commitment with the truth; € Ethical commitment; € Improvements in the relationship with clients, suppliers and clients; € Transparency and honesty in it€™s actions; € Client€™s satisfaction; € The value clients give to the work; € Preference for ecological correct products; YOUR DREAM COME TRUE IN SEVEN STEPS 1° We define the project, with help from our professionals from SANTANA, then it is created a commercial offer, where the client can opt for one of our payments plans that best suits the client€™s pocket. 2° The SANTANA€™S technicians will contact you and go with you to visit the place where your residence will be built. The client receives all the necessary orientations about the building steps. 3° Just a little time after that, the SANTANA is going to contact the client, with the objective of signing the contracts, the detailed memorial and projects are analyzed and discussed in a clear way in order to give a broad and perfect comprehension when it comes to the commitment of the company. Our contracts are clear and absolutely self-explanatory, all according to the rules of consumer protection. 4° A meeting is scheduled and arranged before the beginning of the construction between the client and our constructions department, where all the constructing process will be discussed, an exclusive schedule of the process will be handed in with approximated dates of each step, this is a tool that enables the client to follow the project more closely. 5° After the start of the construction our client will have total supervision of the construction : our technicians pay weekly visits to the real state and write detailed reports to evaluate the construction. And even more : SANTANA's clients have a direct line with us, including explanations on the telephone or through the Internet (on line follow through ) anytime you wish and clearing all doubts the client may have. 6° In the occasion of receiving the keys, our clients check out their residences accompanied by our technicians, verifying if the project is according to what was established. After the approval a receiving term is signed, this is where the warranty and Technical assistance take place. 7° After the construction process is complete you can still count on the warranties that only a professional company can offer you. In order to make things clearer a warranty certificate is given with all the information and procedures to have total and good use of the warranties.